Cloud based Contact Centre solution 

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Stellar OneView

 The Digital Operations Platform for Life and Pensions Servicing

Supporting Modern Life and Pensions Administration

Modern life and pensions organisations face increasing pressure to deliver faster customer service, manage complex operational processes and maintain regulatory compliance across multiple-communication channels.

Stellar OneView is a cloud-based platform that brings together customer communication, operational workflow and administration support into a single, unified environment.

Designed for life and pensions providers, administrators and financial services organisations, Stellar OneView enables teams to manage customer interactions, operational tasks and service delivery from a single integrated platform.

Stellar OneView helps organisations modernise their servicing model by providing a platform that connects:

  • Customer Communications Channels
  • Administration Workflows
  • Operational Oversight and Reporting
  • Intelligent Automation and AI support

This allows organisations to deliver faster, more effective and more consistent servicing for members and policy holders.

Get in touch

Our experts are here to deliver a single, unified communications platform your agents will love and your customers will thank you for.

Let’s discuss how we can power your entire customer service operation.

CONTACT US

Empower your team to deliver best-in-class customer service in a single workspace with Stellar OneView

One view of multiple digital channels

Consumers can interact via phone, webchat,(chatbot), X, WhatsApp, FB messenger/post & Instagram messenger, switching at will between channels within conversations.

Web-based UI, with no install. Easy to use

Intuitive UX, works across any-cloud hybrid or on-prem & any platform/OS. Marketplace ready.

Simple to integrate with existing systems

Flexible microservice architecture allows easy integration – WhatsApp, FB, Robots, Corporate back office & legacy.

Flexible and resilient

Latest clustering technology combines with flexible cloud strategies, making resilience configurable.

Scalable

Built in scalability allows teams to rapidly scale out to match demand.

Secure and GDPR-ready

Data protection is enforced through end-to-end encryption, providing GDPR compliance.

Why choose Stellar OneView?

Meeting Customers On Their Preferred Channels
Customers increasingly expect to interact using digital channels. Stellar OneView enables seamless engagement across Webchat, Voice, Email, SMS and Integrated Chatbots. All interactions are captured within the platform, ensuring teams have full visibility of the customer journey
Intelligent Automation and AI Support
Stellar OneView uses intelligent automation to streamline delivery by routing enquiries and suggesting next actions. This reduces manual workloads, allowing teams to focus on complex member needs through automated summaries, transcripts and integrated digital assistants
Easy to set up and use
Once the initial migration and transition from your existing provider has been completed, your team can simply log into OneView via the browser-based application and begin helping customers. OneView is a self service application meaning changes to your configuration can be changed on the fly to meet business needs or respond to increased traffic
Security built-in
Administrators have complete control over password policies to ensure everyone who uses the platform conforms with your overarching security policies. Administrators have complete control over user access and privileges, ensuring team members only have access to the information they need
Secure, compliant and audit ready
Stellar OneView ensures consistent record-keeping and secure authentication across every channel. This creates a complete, secure audit trail for every interaction, providing compliance teams with the oversight and data integrity required for modern life and pensions servicing

Simple to install
Easy to manage
Intuitive to use

 

Stellar OneView is an AWS cloud-based omnichannel solution, that delivers a unified view of customer communications across multiple digital channels in a single pane of glass UI.

Simple to install (web-based platform) and easy to use, OneView is virtually maintenance free, offering a new way to interact with your customers at a time and place that suits them.

Customers have access to a multitude of communication tools – email, phone, instant messaging, webchat and more. Having so much choice presents a problem to companies who need to deliver quality customer service. Traditional communications products often work in silos, which means a single agent is usually assigned to a single channel.

Stellar OneView is a single agent can handle multiple channels at once, rather than having an agent per channel, as with silo systems.

Empower your team to deliver best-in-class customer service with Stellar OneView.

Click the button below to view a short OneView demo.

VIEW DEMO

Business Benefits 

  • Reduced costs to serve across customer operations
  • Faster response times for member enquiries
  • A single view of customer communications and servicing activity
  • Improved operational oversight and reporting
  • Enhanced digital engagement capabilities
  • Support for scalable servicing models

Operational Benefits 

For Administrators

  • A single view of customer interactions and servicing requests

  • Faster case resolution through integrated workflows

  • Reduced need to switch between multiple systems

For Service Managers

  • Real-time operational dashboards and service metrics

  • Visibility of team performance and workloads

  • Improved resources across channels

For Compliance and Risk Teams

  • Complete communication audit trails

  • Consistent record keeping across channels
  • Secure authentication and verification processes
 
 
 

Contact Us

Want to find out more about Stellar OneView?