STELLAR OMNICHANNEL

Enable contact centre teams to manage customer interactions across multiple channels via a single pane of glass UI.

Effective customer communication platform

Stellar Omada’s Omnichannel Product delivers a best-in-class solution for contact centres. It provides a consolidated customer view across multiple channels (phone, email, web chat, social media and more) delivered on a unified, scalable, and highly resilient platform.

Communicate with your customers across all channels using an easy-to-use and fully customisable UI. Build an easily accessible knowledge base to empower teams and reduce response times.

Benefits for customers

Choice of channel

Customers can use the communication channel that suits them.

Knowledgeable agents

Customers want to deal with skilled agents who can deal with their issues promptly.

Self service

Customers can self-serve simple tasks without having to talk to someone.

Benefits for managers

Real-time reporting

Managers want real-time dashboards & reports showing team performance.

Effective traffic routing

Managers want to route contact traffic effectively to make best use of teams.

Built around business needs

A solution built around contact centre business needs, not capabilities.

Benefits for agents

Single customer view

Agents want a single view of customer conversations.

Tools to make the job easier

Agents want simple tools that let them focus on helping customers.

Knowledge base access

Agent want to empower customers with self-serve simple tasks.

The Stellar Difference

KNOWLEDGE. EXPERIENCE. DELIVERY.

KNOWLEDGE

The Stellar team is brimming with knowledgeable people who are capable, qualified and forward-thinking.

EXPERIENCE

The Stellar team is experienced in working in challenging, fast-paced and highly-regulated business environments.

DELIVERY

The Stellar team is focused on delivering high-quality, end-to-end solutions and outcomes on time & within budget.

Client Testimonials

“ The Stellar Omada colleagues who joined our programme were superb. Deep test and implementation management experience, delivered in a properly collaborative style – Stellar-people became bank-people for the duration of the engagement."
Exec Sponsor
core banking platform upgrade
“We couldn't have delivered our new banking payment platform without the Stellar Omada team. They brought in high quality people with strong leadership skills and embedded governance and control to deliver the Programme on time and in budget.”
Senior Programme Exec.
BANKING PAYMENT PLATFORM DELIVERY

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